Reference

Privacy Policy For Your sehoki Account

Our Privacy Policy explains what data we collect when you open a sehoki account, sign in from a mobile device, or use DANA, OVO, GoPay and QRIS.

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sehoki Privacy Policy For Your sehoki Account
HELP WITH YOUR DATA

Get Privacy Policy Support

A clear support path helps when a login detail, wallet reference or account record needs attention.

Account request Start with the contact detail attached to your account. We use that step to match a Privacy Policy request with the correct profile before discussing login history, contact data or account records.
Payment record If your question concerns DANA, OVO, GoPay or QRIS, add the receipt or transaction reference. For bank transfer and virtual account questions, the reference helps us check status without asking for your wallet password.
Access concern When you cannot reach the account area, describe the device path you used, such as mobile browser login, and include the time and error. We can then separate an access issue from a request to change stored data.
YOUR DATA CONTROLS

What We Do With Account Details

We keep this policy practical by linking each data use to an account task. Contact details support sign-in and verification, device signals help identify unusual access, cookies remember selected settings, and payment…

Contact details

We use the phone or email connected with your account for access checks, account messages and privacy requests. Before changing that detail, we may ask you to confirm the account step that proves the request comes from you.

Device signals

A mobile browser or desktop session can create technical signals such as device type, browser details and login time. We use these signals to spot unusual access and investigate an account concern, not to request your wallet password.

Cookies

Cookies can remember settings and help the account area work across a return visit. You can manage cookie controls through your browser. Removing some cookies may require you to repeat a login or account preference step.

Payment matching

A DANA, OVO, GoPay or QRIS reference lets us compare a payment receipt with the account status shown to you. Bank transfer and virtual account references serve the same matching purpose when you ask about a pending record.

Retention

We keep account, payment and support records for the period needed for the stated operational, security or legal purpose. When that purpose ends, records are removed, anonymised or otherwise handled according to the applicable retention requirement.

Change requests

You can ask us to access, correct or clarify personal data linked to your profile. Include your account contact detail and the specific record, such as a QRIS receipt or login event, so we can answer the request without guessing.

Privacy Policy Answers For sehoki

These Privacy Policy answers focus on the account questions you may search before opening an account or sending a wallet request. We explain the data used for login, payment matching, cookies, retention and access requests in direct terms. If your situation depends on a local eligibility rule, access depends on local law, and our support path can help identify the relevant account record without asking you to share a wallet password.

The Privacy Policy covers account contact details, login and device signals, cookies, support messages, and payment references. It explains why we use those details, how long we retain relevant records, and how you can request access or correction for data connected with your account.

Yes. The Privacy Policy covers transaction references and status details connected with DANA, OVO, GoPay and QRIS. We use those references to match a receipt with your account. We do not need your wallet password to check a payment status or answer a receipt question.

We may use the phone or email linked to your account, together with login time, browser details and device type. These details support account access and security checks. If you request a change, we may ask you to confirm the account step that identifies your profile.

Contact us from the account area using the phone or email attached to your profile. State whether you want access, correction or clarification, and name the record involved. A payment reference, such as a QRIS receipt, helps us locate the correct information.

Cookies can remember settings and support a return visit from your mobile browser. You can manage them in your browser controls. If you remove cookies, you may need to sign in again or repeat an account preference step. The cookie does not provide us with your wallet password.

We retain payment, account and support records for the period needed for an operational, security or legal purpose. The period can differ by record type and local requirement. When the purpose ends, we remove, anonymise or otherwise handle the record under the applicable retention rule.

Access and eligibility depends on local law. Before opening an account, check that use is permitted where you are located. If you need help understanding an account or privacy request, contact us with your profile detail and we can address the relevant record.

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